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Supervisory Information Technology Specialist (Computer Services Manager)

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Posted : Friday, July 05, 2024 04:10 AM

Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security.
Through the principles of humanity and normalcy, we develop good neighbors.
This job is open to Internal to an agency Current federal employees of this agency.
Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency • BOP Employees nationwide • DOJ Surplus and Displaced (CTAP) Employees in the local commuting area.
• Duty Location: FCC Pollock, LA Duties Responsible for directing the activities of the Information Technology Department.
Responsibilities include, but not limited to, participating in department head meetings, budget meetings, time and attendance responsibilities, various committee meetings (i.
e.
, affirmative action), and other assigned working groups.
Oversees implementation of new system hardware and software and develops operating procedures.
Monitors the ongoing operation of a complex network environment with a large number of users in an installation and ensures corrective action to restore operational service is accomplished.
Analyzes equipment and software reliability and utilization reports for large, complex equipment and software systems to identify and correct problems areas and to establish computer and telecommunications performance levels.
Serves as a security project officer at an organizational level having complex network environments with large numbers of users Performs in-depth analysis of automated and manual systems related to networks and/or telecommunications to accomplish design assignment.
Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution.
The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.
Requirements Conditions of Employment U.
S.
Citizenship is Required.
See Special Conditions of Employment Section.
The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.
If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy.
To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria.
You must provide a copy of your written notification of CTAP eligibility with your application.
Qualifications To be considered for the position, you must meet the following qualification requirements: Education: GS-12 and GS-13: There is no substitution of education for specialized experience at this grade level.
OR Experience: GS-12 and GS-13: You must have IT related experience demonstrating each of the four competencies listed below.
Attention to detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.
AND Specialized Experience: GS-12 and GS-13: You must have one year of specialized experience at the next lower GS-grade (or equivalent).
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position.
Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Some examples of this qualifying experience are: GS-12: Developing and maintaining procedures for networks, system operations, and product assembly and installation.
Overseeing function tests of the hardware/software to resolve technical problems and ensuring appropriate on-site repairs.
Recommending methods and procedures and coordinating corrective action to optimize utilization of present equipment.
Preparing programming specifications for implementation by computer programmers.
Specifying inputs and outputs, appropriate data structure, module interface plans, detailed layout of files, and test plans.
Coordinating interface with programmers and functional area specialists and advising on problem resolution.
GS-13: Experience overseeing configuration and installation of network equipment and medical equipment attached to the network, and changing/upgrading the components of existing equipment for efficient operation.
Experience developing local policies and procedures for networks, information security, system operations and product assembly and installation.
Experience using benchmarks and performance measurement and evaluation data, in conjunction with modeling and simulation techniques, in planning for increased capacity and for supporting any additional workloads.
Experience planning, developing and implementing security techniques, procedures, and guidance to ensure that user access control (physical, personnel, software, and information security) and other security requirements are in place.
Experience providing high-level technical expertise to accomplish analysis of options and development of the design for advanced systems, network and/or telecommunications software and complex programming specifications for projects which involve analysis of systems with a high visibility or wide-spread impact within the facility or agency.
Experience assessing long-range needs related to system architecture development and system and program specifications for both administrative and medical areas.
If applicable, credit will be given for paid and unpaid experience.
To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.
**Your eligibility for consideration will be based on your responses to the questions in the application.
** Education See Qualifications Section for education requirements, if applicable.
ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement.
Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable).
All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.
S.
Department of Education.
Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.
S.
Department of Education website: Recognition of Foreign Qualifications.
If you are selected for this position and qualified based on education (i.
e.
basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.
Additional information This position IS NOT included in the bargaining unit.
In accordance with 5 U.
S.
C.
3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution.
The representative rate for this position is $113,751 per annum ($54.
50 per hour).
Special Conditions of Employment Section: Initial appointment to a supervisory/managerial position requires a one-year probationary period.
The incumbent is subject to geographic relocation to meet the needs of the agency.
Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation.
All applicants are subject to National Crime Information Center (NCIC) and credit checks.
All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.
The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office.
On the day of the scheduled interview, a CVA will be administered.
The applicant assessment must be completed within a 70 minute time period and a passing score must be obtained.
Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score.
Note: The Core Value Assessment will not be administered to current BOP employees.
Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required.
The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application.
You may be required to provide proof of residence.
Additional selections may be made if vacancies occur within the life of the certificate.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment.
To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment questionnaire responses and utilized to determine whether you meet the job qualifications listed in this announcement.
If you rate yourself higher than what is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
There are several parts of the application process that affect the overall evaluation of your application: Your resume, which is part of your USAJOBS profile; Your responses to the eligibility questions; Your responses to the online assessment questionnaire; Your supporting documentation, if required.
Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration.
You must meet all qualification requirements upon the closing date of this announcement.
Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence (e.
g.
, a memorandum from the manager, Human Resource Manager, SF-52, etc.
) If you applied to more than one grade level, BE ADVISED that you may be selected at ANY grade level for which you applied and are found qualified (i.
e.
, if the job is announced at the 9/11 grade levels and you apply for the GS/GL-9 and the GS-11,and you are found qualified at BOTH grade levels, you may be selected at either grade level).
What Competencies/Knowledge, Skills and Abilities are Required for this Position? The following Competencies/Knowledge, Skills and Abilities (KSA's) are required GS-12 and GS-13: Ability to communicate orally.
Knowledge of automated systems.
Ability to troubleshoot computer problems.
Ability to communicate in writing.
Ability to plan and organize work.
Ability to supervise.
You may preview questions for this vacancy.
Required Documents Resume showing relevant experience (cover letter optional).
In order to receive credit for experience contained in an uploaded resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week.
Failure to follow this format may result in disqualification.
Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary.
If you have promotion potential in your current position, please provide proof.
If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
Employees applying with an interchange agreement must provide proof of their permanent appointment.
Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation.
CTAP, Click Here, if applicable.
Failure to provide these documents could possibly result in removal from consideration for this vacancy.
If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc.
Documentation should be identified/saved as VA Letter, DD214, or Transcripts.
We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply You must apply through the online application system at www.
USAJOBS.
gov.
Follow the prompts to register, answer a few questions and submit all required documents.
NOTE: Submission of a resume alone is not a complete application.
This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section.
Please carefully review the complete job announcement and the "How to Apply" instructions.
Failure to provide the required information and/or materials will result in your application not being considered for employment.
Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).
All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.
m.
, Eastern Standard Time, on the closing date of the vacancy announcement.
You MUST include the vacancy announcement number on your supporting documentation.
NOTE: Failure to follow these application procedures will result in the applicant losing consideration for this position.
Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.
Contact for Assistance in Applying On-Line: DOJ, Federal Bureau of Prisons Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, TX 75051 E-Mail: BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.
gov Phone: 972-352-4200 Agency contact information CSU Phone 972-352-4200 Email BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.
gov Address JUSTICE, BUREAU OF PRISONS Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, Texas 75051 United States Next steps We will notify you of the outcome after each step of the application process has been completed.
Normally, Selecting Officials will make a selection within 90-days.
When deemed necessary, the selection process may be extended up to 180-days from the date the certificate(s), (Exception, Best Qualified Lists) is/are generated to make a selection.

• Phone : (972) 352-4200

• Location : Pollock, LA

• Post ID: 9072313653


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