Job Description
Scope and Purpose
To be responsible, under the direction of the Managing Agent, for the overall management of site operations and supervision of maintenance of the physical property.
Above all else, the spirit of teamwork and cooperation with other team members will not only improve the job you do, but enhance the entire work experience.
*Position Responsibilities*
General Administration:
Collect rents and maintain computer records according to the Authority’s On-Site Procedures Handbook.
Process requests for rent adjustments in accordance with established procedures, including
obtaining verification, entering information into computer, etc.
Follow-up delinquent accounts and pursue collections in accordance with established procedures.
Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner.
Complete Rental Agreements.
Prepare reports in accordance with established procedures.
Complete move-in and move-out reports, and send move in and move out packages to
Property Accountant for permanent filing and disbursement of security deposits.
Address resident concerns in a professional manner.
Document all resident concerns in tenant files.
Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.
Log all resident complaints and dispatch maintenance personnel promptly.
Items covered under
warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
Generate work orders in response to requests for repairs from residents coordinate completion of repairs, and close out work orders in accordance with established procedures.
Conduct property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.
Be available at all times either personally, or through other site personnel, for emergency calls.
Maintain community-owned materials and tools in a neat and orderly manner at all times.
Tenant Relations:
Counsel residents who are not complying with the terms of the lease, and concerning delinquent payments.
Document all meetings in tenant file.
Refer residents with special problems, such as economic, social, legal, health, etc.
to groups or
agencies that provide assistance, or to resident services coordinator, as appropriate.
Maintain liaison with resident services coordinator to assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
Refer residents with special problems, such as economic, social, legal, health, etc.
to groups or
agencies that provide assistance, or to resident services coordinator, as appropriate.
Schedule and complete customer surveys in order to identify resident needs, assess quality of services, etc.
\*This description is not intended to be all inclusive but rather to provide an overview of some of the duties and responsibilities.
*Experience/Qualifications:*
COS (Strongly Preferred)
High School Diploma (Required)
Some College (Preferred)
Experience with manager software i.
e.
OneSite Realpage, Bostonpost MRI (Strongly recommended)
Intermediate Knowledge of Microsoft Office Suite
Excellent organization skills
Excellent written and verbal communication skills
Excellent interpersonal skills
Job Type: Full-time
Pay: $19.
00 - $23.
00 per hour
Expected hours: 40 per week
Benefits:
* Health insurance
* Paid time off
* Professional development assistance
Experience level:
* 1 year
Schedule:
* 8 hour shift
* Monday to Friday
* On call
Experience:
* Property Management: 2 years (Required)
* Fair Housing regulations: 1 year (Required)
* project based section 8: 1 year (Required)
* Customer service: 1 year (Required)
Work Location: In person
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