CLASS DESCRIPTION:
The purpose of this class is responsible for receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies, etc.
The class is responsible for answering emergency and non-emergency service phones, dispatching appropriate emergency services, and servicing/maintaining related equipment.
This class works within a general outline of work to be performed, develops work methods and sequences under general supervision, and makes decisions based on defined parameters.
ESSENTIAL JOB FUNCTIONS:
Below are examples and are intended only as an illustration of the various types of work performed in positions allocated to this class.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
Answers emergency services phones, records essential information, and dispatches units from appropriate agencies such as law enforcement, fire department, or other emergency response activities.
Answers and responds to administrative phones, other communications devices, and citizen requests, and decides on appropriate courses of action such as dispatching assistance as required and/or refers to the appropriate service agency.
Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.
Maintains a readily available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOPs, policy memos, and other reference material.
Operates and maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, telephone systems, mapping equipment, and other systems.
Attends staff meetings to exchange information, and attends in-service training and technical/professional classes, seminars, and/or conferences to improve technical/professional skills.
Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.
Assists the general public and other governmental agencies.
Performs other duties as required or assigned.
MINIMUM QUALIFICATIONS:
One (1) year of training in database management, records, clerical, customer service or a closely related field.
At a minimum, all employees must be at least 21 years of age (upon the date of hire); have a high school diploma or equivalency; have no felony, drug, or domestic violence convictions; pass all required pre-employment screenings; possess a valid Louisiana driver’s license; be able to communicate both verbally and in writing as required; and possess basic computer skills such as typing, writing reports, and sending and/or receiving emails as applicable to the position.
WORKING CONDITIONS AND ADDITIONAL INFORMATION:
Work is performed in an office environment.
Work schedule may include nights, weekends, and holidays as required.
May require working varying shifts any day of the week.
In the event of a hurricane, major storm, natural or human-made disaster that may threaten the area, the employee will be expected to work.
ADA COMPLIANCE:
Physical and Dexterity Requirements: The job requires some combination of walking, standing, kneeling, pushing, stooping, reaching above the shoulder, grasping, pulling, and bending, and exerting up to 25 of force regularly.
Tasks may involve sitting for long periods of time.
Requires routine computer/keyboard operations.
Environmental Hazards: This job risks exposure to office-related dust, fumes, and odors.
Possible exposure to animal hair and dander.
Sensory Requirements: This job requires normal visual acuity and field of vision, hearing, and speaking.
TRAVEL:
Limited travel inside/outside of Natchitoches Parish (0 - 10%).
12 Hour Rotation Shift (Weekends/Holiday's included)
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